Legal
Terms and conditions
Last updated 17 September 2026
Who I am
Sunnydays Pets, run by Catie, 55 Capricorn Crescent, Liverpool, L14 9LP. Contact 07828 876660 or catie@sunnydayspets.co.uk.
Consultation
Every new booking begins with a free consultation. There is no charge and no obligation on either side.
Booking and payment
Prices are as published on the prices page. Payment is by cash or bank transfer.
For overnight house sitting, the first night is payable at the consultation to hold the dates. The balance is due at the start of the stay.
Cancellation
Tell me as early as you can. Refunds and credits depend on how much notice you give, and on whether it is your first booking or a peak period.
Cancellation policy
If you have paid in advance and need to cancel, this is what comes back to you, based on how much notice you give. Where the table shows an account credit, you can take that against a future booking instead of a refund if you would rather.
| Cancellation notice | Refund | Account credit instead |
|---|---|---|
| More than 14 days | 100% | 100% |
| 7 to 14 days | 75% | 100% |
| 48 hours to 7 days | 50% | 75% |
| Less than 48 hours | None | None automatically |
| After care begins, or an early return | None | None automatically |
| Cancellation notice | Refund | Account credit instead |
|---|---|---|
| More than 28 days | 100% | 100% |
| 14 to 28 days | 75% | 100% |
| 7 to 14 days | 50% | 75% |
| Less than 7 days | None | None automatically |
| After care begins, or an early return | None | None automatically |
| Cancellation notice | Refund | Account credit instead |
|---|---|---|
| More than 28 days | 100% | 100% |
| 14 to 28 days | 50% | 75% |
| Less than 14 days | None | None automatically |
| After care begins, or an early return | None | None automatically |
If I have to cancel because of illness or an emergency, you owe nothing and I will tell you as soon as I know.
Keys
Keys are labelled with a code only, never a name or address. They are kept securely and returned when you stop using the service.
Key collection or drop off is £10, or double on a bank holiday. There is no charge if keys are handed over at your consultation, or dropped at my address at an agreed time.
Access
You are responsible for making sure I can get in. If I cannot access your property at an agreed visit, the visit is still charged.
Your pet’s health
I will contact you immediately if your pet appears unwell, and take them to your registered vet if needed. You authorise this in writing at the consultation and remain responsible for veterinary fees.
I am pet first aid trained. I am not a vet and I do not diagnose or treat.
Medication
I administer medication, including insulin, exactly as you instruct. You are responsible for supplying it, and for the accuracy of the instructions you give me.
Bank holidays
Everything is charged at double on a bank holiday: dog walks, visits, day care, overnight house sitting and key collection. Sunday dog walks are by special request only and are also charged at double.
Insurance
Sunnydays Pets is fully insured with Cliverton. Details available on request.
Aggressive animals
If an animal becomes a danger to me or to others, I will stop the visit, secure the animal safely and contact you. The visit is charged.
Changes
These terms may change. The version on this page at the time of your booking is the one that applies.
Free consultation before you book
I come to you, meet your pet, and answer everything you want to ask. Then you decide.
The fastest way to reach me is a text.